16 Uses of AI and Machine Learning in Business

Ocado is using a combination of Google's open source TensorFlow machine learning tools and cloud APIs to support internal AI projects. One such initiative focuses on automating management of the deluge of customer service-related emails the company receives. Ocado is also building a computer vision system in an effort to replace barcode scanning in its warehouses. The machine learning project is still in development but Daniel Nelson, head of data at Ocado's technology division, told Computerworld UK that they hope the technology will help both within its warehouse and delivery processes. Read next: Ocado to replace barcode scanning with AI'vision' to speed packing processes Ocado is also using Google's open sourced TensorFlow deep-learning library for everything from routing algorithms for its robots to move around warehouses, to improving its existing features like demand forecasting, which is currently based on decade-old linear regression models, and predictively suggesting items to add to your basket depending on past shopping habits.