Cisco is giving Webex a ChatGPT-like AI to enhance hybrid work, customer experience

Cisco is introducing a suite of generative artificial intelligence-driven features in its Webex video conferencing platform, from meeting summaries to visual enhancements. These features are aimed at both customer communications and hybrid working end users. The company joins enterprises like Microsoft, Salesforce, Adobe and Google in adding generative AI capabilities to its service. The new upgrades to Webex include AI-powered audio, video, natural language understanding and analytics enhancements. According to customer relationship management data company Datanyze, Zoom is the market leader in video conferencing, with 72.61% market share and more than 176,757 companies using it.