How Zendesk Serves TensorFlow Models in Production – Zendesk Engineering

At Zendesk we are developing a series of machine learning products, the most recent of which is Automatic Answers. It uses machine learning to interpret user questions and responds with relevant knowledge base articles. When a customer has a question, complaint or enquiry, they may submit their request online. Once their request is received, Automatic Answers will analyse the request and suggest relevant articles which may best assist with the customer's request via email. Automatic answers uses a class of state-of-the-art machine learning algorithms known as deep learning to identify relevant articles.