How an Intelligent Front Door Helps You Ease into AI - SmartAction

This blog was adapted from our November 2017 webinar, Designing a Self-Service Strategy With Your Customers & Agents in Mind, where we identified the Intelligent Front Door as a great way to practically introduce AI to your contact center. "The process of determining what to automate can be a journey because there are so many places to start. I am going to show and discuss a small roadmap example that's universal to any type of business. A few real-world examples of where to start with AI are an intelligent front door, authentication, and payments and collections. These are typical opportunities for AI in your call center. You can start with any of those solutions, and they can all blend together. An intelligent front door is what you would think of as a traditional IVR replacement. An intelligent front door allows you to have the ease of conversational communication with your customers as a first touch, which is really important for easing into AI and helping the customer feel ...