Artificial Intelligence and Customer Sentiment - Everyday MBA

Episode 167 – Kevin Craine and Billee Howard discuss the use of nuero-powered technology to quantify, measure and understand human thought. Explore using artificial intelligence and sentiment analysis to connect customer emotion directly to business performance. Understand the convergence of'big emotion' and'big data' and how it is valuable from a strategic and marketing perspective. Stay tuned for three action items in the second half.