Four Ways AI Will Make a Difference in 2019

AI gets warm and fuzzy. Conversational AI is fast becoming a fact of life; already, 20% of U.S. adults have access to smart speakers in their homes. Google Assistant's new "polite mode" even uses positive reinforcement to encourage the use of "please" and "thank you." In 2019, we'll see a breakout year for AI chatbots in customer service. When it comes to online commerce, chatbots and conversational agents have already begun to feel as natural as chatting with a human. Now conversational AI is ready to tackle more complex questions.