Machine Learning: Making Customer Service Operations Smarter and More Strategic

Excellent customer service operations are essential to ensure customer retention. To help companies keep up with customers' growing expectations, SAP Service Ticket Intelligence automatically categorizes customer tickets, proposes solutions and prioritizes the tickets for customer service employees. There is consensus in the market that a compelling customer experience is critical to business success. Companies that align the business around their customers retain more of them, increase sales, and attract new business through positive word of mouth. With this in mind, it is not surprising that our SAP Center for Business Insight estimated that companies that offer best-in-class customer experience achieve year-over-year profit margins improvement 527% higher than their peers, and 359% greater company revenue growth.*