Separating Hype from Reality: Exploring AI in IT Service Management

IT service teams have been under continuous pressure about two matters for quite some time now. On the one hand, they must to do more with less. On the other, they need to deliver superior customer service and reduce downtime. We have seen that the complexity of these issues has also increased to a significant extent. Artificial intelligence and machine learning are a helpful solution to all these issues. AI offers many opportunities to address these challenges.