The Role of Enterprises: Is Artificial Intelligence (AI) Taking Away Jobs?

It has been the rule of nature and society that when applying technologies like Artificial Intelligence in the workforce or daily lifestyle increases, it eventually reduces human resources or even eliminates their need. A perfect example could be mailing and logistical services. With technology advances in the last couple of decades, these services have been very smooth and efficient, resulting in the loss of many jobs and even reducing staffing resources for more profit generation. Today, tracing a shipment or raising any grievance related to that is just a matter of seconds. Is AI also following the same track when it comes to workforce resources?