Council Post: Why The Future Of Insurance Includes Conversational AI

Prior to joining IPsoft, Chetan served as an assistant professor at New York University. A number of insurers are in the middle of pandemic-proofing their policies, but there is another category flourishing in the sector: technologies tailored to the needs of insurance companies (insurtech). Insurtech focuses on disrupting the industry through technological breakthroughs, and traditional insurance firms are starting to utilize innovative technologies to amplify the work of employees while enhancing the customer experience. The companies that are thriving have embraced the concept of a hybrid workforce -- a culmination of human and digital employees coming together for greater productivity, efficiency and service delivery. Powered by AI, digital employees allow insurers to easily scale their customer-facing processes in any climate.