Voice Assistants Bring AI to the Workplace - InformationWeek

Businesses are using voice assistants to answer rote, repetitive questions faster and cheaper so HR, IT and other departments can focus on higher value tasks. In some cases, businesses are just replacing website and internal portal Frequently Asked Questions (FAQs) pages with simple, deterministically programmed chatbots. In other cases, they're replacing or supplementing what employees have traditionally done with digital counterparts that use machine learning. "Before one of our clients decided to implement a recruitment voice assistant, HR department employees had to personally process all phone calls from job seekers. They also had to create a new profile for every new candidate and fill in the information manually, which took a lot of time," said Julia Ryzh, chief marketing officer at voice experience platform provider Just AI. "It was [also] hard to tell whether the candidate had already applied for the position in question, since all the necessary pieces of information were stored in different places."