ROI for artificial intelligence

Elite athletes know that in order to perform on the field, they first have to put in the prep work--proper nutrition and sleep, building strength and endurance in the gym. As more and more companies adopt AI technologies, they are quickly learning this same lesson: To get a big return from AI, they must first put in the preparation. As the adage goes, "Failing to prepare is preparing to fail." The research firm ESI ThoughtLab recently published a benchmarking study (cosponsored by Deloitte) exploring how companies are approaching their AI implementations, what value they are seeking, and what they are achieving.1 Today, companies are generally seeing a positive ROI from their AI implementations.