Farmers Accelerates Its Time to Impact with AI

Insurance, which is an industry made up of data, transactions, and decisions, is one of the industries that is most likely to be affected by artificial intelligence (AI). Farmers Insurance, the California-based insurer, intends to apply the technology aggressively to its business. AI projects have proliferated around the company over the past few years, and now its leaders are viewing AI as an enterprise capability and are organizing to allow for greater impact. AI is being used in a wide variety of use cases at Farmers. A recent Wall Street Journal article, for example, described the use of AI-based image recognition in the automobile insurance claims process at the company.