Cracking the Code on Conversational Commerce – RJ Pittman – Medium

The following eBay scientists and engineers are the authors and great minds behind this post: Amit Srivastava, Sanjika Hewavitharana, Ajinkya Kale, and Saab Mansour. The ability for computers to understand online shoppers' intent has been an elusive goal. There are several reasons for this, but the main culprit is the stateless nature of today's search engines. This means a shopper must accurately specify all of the key attributes for a desired item inside a search box, in a single instance. Anyone who shops online knows how difficult and frustrating it can be to refine a search and explore for items at the same time.