Will cognitive automation spell the end of outsourcing?

#artificialintelligence 

I recently spoke at the Deloitte Shared Services and Outsourcing Executive Forum at Deloitte University. The audience's interest level in automation strategies was high. For the most part, Deloitte doesn't outsource directly, but only provides consulting services to its clients about outsourcing and shared services strategies, so the event and this essay seem appropriate venues to discuss the impact of "cognitive automation" technologies on the outsourcing industry. I use quotation marks around the term "cognitive automation" because though I am told that that is the preferred term these days at Deloitte, I am still getting used to it. I like the term because it suggests a broad approach that goes beyond current automation-oriented technologies and methods.

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