Common Bot Misconceptions

With every new technology and paradigm, there are a lot of misconceptions, but I'll try to set the record straight about the most common ones concerning bots. Wrong, most bots do not currently use AI, a lot of them will never need to use AI. Some bots use Natural Language Processing/Understanding to map what the user is saying to the bot to an actual intent. For example, there are many ways to say you want to book a ticket to a movie -- "I wanna book a ticket for later this evening", "I want to go to the movies tonight", "book me a ticket to a movie after 8pm"- all of these mean more or less the same, but for a developer it is quite hard to map these into an intent to book a ticket this evening. That is the most common use of AI today in bots, this is not what most people think about when they say artificial intelligence.