Self-service is a hot topic in 2021! From chatbots to AI, machine learning, knowledge management and more, self-service is influencing the way customers interact with businesses. Through multiple communication channels such as virtual assistants, chat, and surveys, you can understand customer and employee questions--and respond quickly and effectively with self-service. And if you don't know by now, self-service solutions are essential to elevating the customer experience and improving operational efficiency. We recently highlighted some amazing real-world self-service topics and results at Engage21!
Jul-30-2021, 20:00:42 GMT