NatWest banks on AI for new RegTech - Computer Business Review

NatWest is ready to trial AI technology following its partnership with Recordsure. NatWest is just the latest big bank to tap into the power of AI, with the high-street lender trialling new technology to give customers the best possible information and advice. The trail will see NatWest tap into an AI compliance tool from Recordsure, which will record face-to-face and telephone conversations between the bank and customers. The AI tech encrypts and uploads the recordings to a secure cloud in real-time, making it impossible to tamper with. The AI technology analyses interactions and classifies sections of the recorded conversation.