Why Chatbots Are the Future of Marketing: The Battle of the Bots? - Express Computer

This means we need to understand the customer and human behavior, conversational flow is where all the magic happens and unfortunately it is also where bad bots are born. Bad bots are energy suckers riddled with inconsequential answers, incomplete information, confusing information flow and most cases a flawed understanding of natural language processing. It makes the entire experience feel like interacting with an idiotic robot. It's the exact opposite of what a bot is supposed to do – make the internet human. The error is grave but the prevention is simple.