Salesforce rolls out new AI-powered tools for mobile workers ZDNet

Einstein Vision for Field Service uses deep learning to help field service agents. Salesforce on Wednesday announced a series of new AI-powered tools designed for mobile workers. The enhancements to Field Service Lightning -- a platform that enables workers to respond to customer service calls and engage with customers on site -- cover three areas: image recognition, equipment management and analytics. The first new feature, Einstein Vision for Field Service, uses deep learning to help field service agents. Companies can use pre-trained image classifiers or train their own classifiers to handle various, specialized image recognition use cases.