Patients Want AI for Personalization in Healthcare: Salesforce Report

A study by Salesforce suggests that people, especially the millennials and Generation X prefer increased use of technology for better access to Healthcare and Personalized services. Appointment scheduling, health reminders, personalized recommendations, and cost-saving recommendations were the major factors that make Artificial Intelligence lucrative for them. According to the Connected Health Care Report, around 60 percent of consumers don't think that the communications received from Healthcare institutions are relevant to them. As of now, around 58 percent were unsure about medications, practitioners, procedures or insurer covers. Around 42 percent of people say that life circumstances like work-related commitments have caused them to miss an appointment with a provider.