Insurers who dive into AI will be in industry-leading position

Insurers and brokers are already using these technologies, to varying degrees. But it could be the best and fastest adopters of these technologies – those companies that dive in the deepest – who come out on top as the industry continues to rapidly evolve. According to Deloitte's "2018 Insurance Industry Outlook", robotics and artificial intelligence (AI) in insurance is only going to increase in the next few years. Insurer spending on cognitive intelligence (CI) and AI technologies will rise 48% globally, "on a compound annual growth basis over five years," to reach $1.4 billion by 2021. It's sink or swim time for insurers adopting this tech – especially when it comes combining robotic and human workforces.