Value of NLP applications varies for different AI uses

Chatbots and virtual assistants are getting a lot of attention in the AI world these days, and for good reason, as some of these tools are developing impressive skills. But there's more to the technology than conversational ability, and enterprises are finding value implementing component pieces of virtual assistants -- automated bots and natural language processing -- in other ways. "If it's hard for Siri to figure out [natural language chat], it's going to be hard for us," said Brian Canty, CEO and co-founder of Lea, a San Francisco-based company that has developed a Facebook messenger bot. Lea -- which stands for live event assistant -- delivers personalized concert recommendations to users. The original idea behind Lea was to build a conversational agent that users could chat with to explain what they're interested in, Canty said.