Closing the Trust Gap between Managers and Machines - Accenture Insurance Blog

Intelligent machines inform better, faster decisions. They enable managers in insurance to shift their focus to activities that call for decidedly human traits such as complex thinking and higher-order reasoning. Providing guidance and recommendations, machines complement managers' expertise, experience and ethics, as well as their ability to experiment and innovate. The overwhelming majority of insurance managers believe machines will make them more effective and their work more interesting. However, the survey also revealed a lack of trust in machines among managers that might affect an organization's ability to make the most of cognitive computing.