Be careful what you write! Customer service agents see what you're typing BEFORE you press send

A worrying feature in customer service chats has been discovered and it has many users concerned about their privacy. A growing number of live chat services, which are often used to connect customer service representatives with users in need of help, have been found to be equipped with'real-time typing view,' according to Gizmodo. This lets customer service representatives see what you're typing even before you send it. A number of live chat services, often used to connect customer service representatives with users in need of help, have been found to be equipped with'real-time typing view' While many claim the feature is meant to help customer service reps prepare an answer to your question ahead of time, it's unclear if users are aware of the tool. The issue came to light after Gizmodo received a screenshot from a reader, wherein they bluntly asked a representative in a live chat whether they could see their messages before they were sent.