Alexa troubleshoots your IT issues

Dynatrace has built a new virtual assistant that uses its own technology, as well as Amazon Alexa or Slack as its front end voice assistant, to find out whether IT infrastructure is working as effectively as it should be. Named davis, Dynatrace's technology will flag any problems up to IT departments so they can be fixed more quickly than was previously possible. It has been designed to answer questions about all aspects of the company's digital environment from anyone in the business by either talking to Amazon Alexa or typing a request in Slack. It understands the context of questions, thanks to Alexa's voice recognition technology, Lex, which has been released to developers to integrate into their applications. The company developed davis in response to IT departments' daily struggle to keep on top of everything going on in their businesses, especially when it comes to the complexities of application delivery and stretched resources.