Vendors Use AI to Boost Customer Experience in the Contact Center

Another day, another new term, but this one–suiteform– fits my roundup. I'll explain that term in a moment. But first, I want to note that NICE is framing the AI narrative at a higher, perhaps more ambitious level, than what most other vendors are doing in this space. Most of the talking points from the vendor events around AI and the contact center have been on the details and all the wonderful new features. We definitely need that, but NICE's CEO, Barak Eilam, is more interested in the bigger picture and what all these transformative changes mean.