Community Blogs: Transforming Your Business wit... ServiceNow Community

As I work with customers across the world, a common trend for 2018 is execution of a digital transformation within their business leveraging machine learning. Many times customers start with simple goals of lowering mean time to resolution and case deflection, but the digital transformation with machine learning can impact much more. In addition, the journey to a machine learning enhanced enterprise impacts most key strategic drivers that customers are pursuing. Enterprises that get this digital transformation with machine learning correct will be leaders in their industry. Enterprises that enable machine learning across their enterprise as part of their digital transformation, enable a "System of Machine Learning" within their enterprise which enables the digital employee experience and enables key strategic drivers behind digital transformation: The journey to enabling the system of machine learning includes a multi-step process that can be consumed by customers overtime as the enterprise undergoes digital transformation.