How data and tech and will drive financial services change in 2019

How much has the pace of financial services industry innovation accelerated? The last 10 years have upped the stakes to improve client experiences like no other time in history--ushering in enormous omnichannel technology investment. During this time, we also saw robotic process automation emerge, with its power to improve efficiency by managing data entry between legacy systems. Yet the pace of change and scale of innovation over the past decade will pale compared to what lies ahead. Jim Marous, owner of the Digital Banking Report, said on a recent BAI Banking Strategies podcast, "The pace of change will never be this slow again"--a statement you can time not with a calendar, but with a stopwatch. And that will force the industry to adapt at an even more rapid pace in 2019: a critical year as financial services organizations lay the foundation for and embark upon truly transformational change.