How to Get Artificial Intelligence 'Right'

Given the pervasive nature of artificial intelligence (AI), the consequences of IT getting AI right or wrong are potentially profound. When used incorrectly, AI can unintentionally reinforce harmful biases, increase polarization and result in other damaging consequences. "With the excitement for and hype surrounding the possibilities of AI, it is easy to focus on the technology and coding disciplines -- what might considered the'artificial' aspects," says Alan D. Duncan, research vice president at Gartner. "However, what could be thought of as the'intelligent' aspects of a digitally connected world don't function -- don't exist -- without data. While conversant in the people, process and technology capabilities of business models, most executives and business and IT professionals do not'speak data' fluently," added Duncan.