Agent AI aims to turbocharge its AI tools by offering free CRM

Agent AI is looking to automate more of the customer service process. To do that, it's built its own customer relationship management product, as well as AI tools that sit on top -- and now it's making the CRM part available for free. While giant software businesses have been built around CRM, CEO Fred Hsu said the market has changed, with the software becoming less differentiated and more commoditized. He's not saying that Agent AI's CRM software -- which allows businesses to save customer data, manage different communication channels and visualize customer interactions -- isn't good. But in his view, his company's advantage will be on the AI side (it's in the name, after all).