OnviSource Releases its New Multi-Engine and Proprietary Artificial In

OnviSource announced today it has started the deployment of its AI-driven solutions powered by its new proprietary Artificial Intelligence software, called iMachine . Company's solutions are able to utilize the most optimized AI engine pertinent to their specific application. For example, Company's Intelligent Virtual Agent or smart bot, called Liaa, primarily utilizes iMachine's NLP/NLU engine; while Intellecta multichannel analytics and Automata RPA products may use iMachine's ML and DL engines for a variety of their AI-driven features. Use of iMachine by Company's solutions in analytics, RPA and IVA significantly enhances their capabilities in effectively addressing today's enterprise and contact center challenges in workforce optimization, customer experience management and business process automation; as well as automating the management of enterprise contents. Content of calls, audio files, email, chat, text, and structured or unstructured documents can be analyzed by iMachine for discovering intent, purpose, compliance, categories, sentiment, root causes and complex information otherwise undetected by analytics that do not use AI engines.