A Look Inside VoiceTech: Uncovering the Power of Tonal Intelligence

However, emotional information leaked through voice tone cannot be altered or hidden; as a result, tone is the number one passive indicator of what someone is thinking. When vital components of human communication, such as voice tone, are excluded from interpretation and analysis, valuable information is lost, and uninformed decisions are made. Thanks to products like Alexa, Siri, Google Assistant and many more, voice technology is accessible to the masses at the push of a button or a quick voice command. While these platforms are good at understanding the meaning behind our words, the experience is oftentimes frustrating. Think about the last time you had to call your bank and interact with a voice bot on the other end.