Are Chatbots approaching the edge of Call Centers? - Maruti Techlabs

While Chatbots are aimed at rattling the customer service world, humans will still be at the steer tomorrow. But, how can we ensure harmonious coexistence of humans and bots? Also, what should be the trigger point for automation (bots) to jump in? To answer the second question take a situation where the customer is spending a lot of time on the customer service page of a website. It is highly possible that they have an issue, complaint or query.