New AI Tools Aim to Automate Aspects of Covid-19 Response

Artificial-intelligence developers are helping hospitals and medical providers manage jammed phone lines, as Americans race to secure a place in line for Covid-19 vaccinations--or get a test or screening as they wait. Hyro Inc., a company that makes plug-and-play conversational artificial-intelligence software, has developed an AI-powered virtual assistant designed to lessen the load of incoming calls for vaccination information and scheduling queries handled by call-center staff.