Artificial intelligence startup DigitalGenius raises 4M to make customer service agents superhuman

DigitalGenius is announcing its Human AI customer service platform today, along with a 4.1 million seed investment. Machine learning is an approach or set of techniques where you use massive data sets to train machines in semi-supervised ways…Deep learning is a step below machine learning in the tree. The company includes what they call a "confidence threshold" in their AI/customer interactions, and if it drops below a certain point, a human customer service agent steps in or approves the messaging. This follows a growing trend in the industry, as rapid evolution in NLP (natural language processing) and machine learning techniques like deep learning are pushing the technology forward.