Health Care Workers Are Tired of Cleaning Up Palantir's Mess

Health Care Workers Are Tired of Cleaning Up Palantir's Mess A hospital giant and radiology network turned to Palantir to streamline scheduling, but nurses and other staff say the new software is causing errors, burnout, and frustration. Over the past four months, Amber Retzloff, a critical care nurse in Florida, requested to work 50 specific 12-hour shifts. But over half the time, she says her hospital's Palantir -powered scheduling software assigned her to different shifts, often putting her on back-to-back-to-back days and leaving her mentally drained. Retzloff doesn't expect to always get the slots she wants, but by her count the tool does a far worse job honoring her preferences than managers did when they assigned shifts by hand. Retzloff's experience mirrors that of other nurses across HCA Healthcare, the largest hospital chain in the US.