The mix of AI, RPA is turning business process automation smart - ET CIO

Many companies add AI to processes by building or buying single-task bots, such as NLP systems or vision recognition tools, and adding them to processes using traditional, non-AI methods. But human intelligence is still needed to tease out processes, disparate systems into a single coherent process, to change processes as the business evolves, and to spot and fix problems. According to McKinsey, AI, machine learning, and related technologies are now making inroads into this territory via robotic process automation (RPA). This combination of AI and RPA adds up to intelligent process automation (IPA). In addition to RPA and machine learning algorithms, IPA also includes process management software, natural language processing and generation, and cognitive agents, or "bots."