Step-by-step guide: How to setup a Zendesk chatbot with ChatCreate.

This post was originally posted in ChatCreate's blog. If you're running a support operation with thousands of chats and tickets, chances are you've probably looked into optimising things with a chatbot. Even with well maintained knowledge bases and self-service infrastructure, your agents still spend a significant amount of their time answering questions like "how can I get a refund?" or "I can't log into my account". If you're looking to setup a chatbot for your Zendesk support system, you'll quickly realise that there's not many options out there to choose from. You'll want a solution that is able to understand what the customers are asking, either respond with an appropriate answer or quickly hand over the conversation to a human agent.