Machine Learning Gains Momentum in MSP Space Data Center Knowledge

Broad adoption of powerful cloud computing has unleashed innovation in artificial intelligence technologies, and 2017 is poised to be the year that AI and machine learning applications make their way into the hands of the general public. For those in IT and – more specifically – the managed services space, tools driven by AI are increasingly popping up in everything from customer service and security, to CRM and remote monitoring and management. Machine learning can have a particular impact for IT tech services firms, where increased efficiency can translate directly into more revenue falling to the bottom line. "There is an absolute revolution occurring in artificial intelligence," John Ball, general manager of Salesforce Einstein, told Bloomberg when that AI product launched in September. Machine learning, which represents one type of artificial intelligence, is joined at the hip with big data.