What Bankers Can Learn From AI Assistants

As PSD2 is set to open data sharing between banks and third parties, banking and fintech professionals should heed this warning: Don't confuse digitization with digital strategy. You need to build mobile apps and digital experiences for your customers. They expect it, so you should deliver. But a series of mobile experience projects doesn't constitute a digital strategy. To appreciate the difference, we'll look at a topic outside of banking and fintech--AI (artificial intelligence) assistants.