Council Post: How Robotic Process Automation Can Quietly Change The Way People Work

Kali Durgampudi is the chief technology officer at Zelis, a leading payments company in healthcare. In today's uncertain economic environment, employers in virtually every industry are contending with the need to execute complex business processes as efficiently as possible. Achieving this is compounded by factors that include a shortage of talented workers, tightened budgets driven by inflation and the pandemic's lingering impact. As a result, the need for businesses to automate as many tasks as possible has become more important than ever before. Offering virtually limitless possibilities, robotic process automation (RPA) can be used for a wide range of business operations, including customer service, accounting, finance and human resources.