Accelerating RPA and adopting automation first mindset

"Our experience to date in the RPA space is that our clients are waking up to the robotic process automation (RPA) wave taking the world by storm. Companies are identifying with the new disruptive technology that assists with the automation of mundane tasks being performed by humans, allowing them to focus on other tasks in their workday that require more cognitive and value-added intervention," says Allen Pascoe, Divisional Head RPA at Datafinity. It's a known fact that the challenges facing organisations, in spite of technological tools available, still include realities like paper-based processes, lack of control, inability to retrieve documents at speed, inefficient processes that lack clear roles and rules, multiple technology solutions that do not necessarily connect to each other, legislative requirements not being met, shortage of resources, financial constraints, unprecedented growth requiring concomitant support and collaboration between multiple resources, etc. In conjunction with the disruptive technologies like cloud, IOT, AI and the like, companies are finding it difficult to remain focused on the best means to find a way to remain relevant, competitive and still add value to the client. Digital transformation is defined as the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. It's also a cultural change that requires organisations to continually challenge the status quo, experiment and get comfortable with failure.