Lowe's Unveils AI Robot Concierge Stylus Innovation Research & Advisory

This month, US home improvement retailer Lowe's will introduce the LoweBot – an artificially intelligent (AI) robot – into 11 of its San Francisco Bay stores. Tapping into the rising influence of AI in all service industries, the 5ft tall robot, developed by Silicon Valley technologists Fellow Robots, has been commandeered to ease the customer journey in-store. This frees up (human) sales staff for more complex, nuanced and creative brand-consumer connections. The LoweBot uses 3D scanning tech to detect the human body, prompting it to greet customers. It's also equipped with speech-recognition tools, allowing it to verbally respond to basic questions relating to stock availability or the location of items in-store.