Voice AI Design - No Older Adult Left Behind

"It was the best of times, it was the worst of times." This quote from A Tale of Two Cities, by Charles Dickens, describes some of what we're experiencing during the COVID-19 pandemic. Recent months have revealed many of the best aspects of local communities and highlighted small acts of kindness such as checking on neighbors to finding new avenues for social interaction. However, recent events have also exposed a pre-existing bias towards older adults. The perspective that people 50 years' old and older are all just one monolithic group is a mistake for business, for product design, and for successful voice experiences.