Genesys Differentiates with Blended AI Approach

Introduces Kate, customer service-specific artificial intelligence meant to assist and work with contact center agents. The first combined Genesys/Interactive Intelligence event, bringing together customers, partners, consultants, analysts and media, was held last week in Indianapolis, CX17Indy. The tone was set first thing Monday morning when Genesys announced G-NINE (the next generation of Genesys solution). As reported by No Jitter associate editor Michelle Burbick, the announced G-NINE "innovations" include Kate, described as customer service-specific artificial intelligence (AI). Over the course of the week, those of us hungry for additional information about Kate were not disappointed.