CareCall: a Call-Based Active Monitoring Dialog Agent for Managing COVID-19 Pandemic

CareCall asks polar questions to monitored subjects, and they need to answer simply'yes' or'no' to the questions. Most of the monitored subjects could easily interact with the voice agent of CareCall. However, since older people tended to respond more freely, it was difficult for the dialog system to classify the utterances of older people. This is a challenging technology issue we need to tackle. Firstly, a voice-based dialog system is required to be able to understand unexpected type of user utterances. Therefore NLU module could be crucial in this voice-based interface.