Powering the Service Economy with RPA and AI

Robotic process automation (RPA) and artificial intelligence (AI) have traditionally been viewed as separate and somewhat unequal worlds--RPA proponents consider AI to be impractical, while AI enthusiasts deem RPA primitive--but these two fields are highly complementary. Think of them as the brawn and the brains of performance. Companies can gain quick wins through RPA while strategically introducing AI for sustainable benefits and continual optimization. Services are especially amenable to this approach. By services, we mean both service industries, such as banking, insurance, and telecommunications, as well as services provided by in-house support functions, such as finance, HR, and IT.