OracleVoice: Machine Learning Stands To Transform The Way We Communicate

We often say that customer success should be part of an organization's DNA. But, what if it was also in the instruments of our daily lives--our phones, computers, and devices? Machine learning--applications that not only respond to inputs without the help of human intervention, but learn, or adapt, from each interaction--is transforming the ways that we communicate with customers, thus allowing us to know customers better and anticipate their needs before even they are aware of those needs. A Gartner report found that 89% of organizations expect that customer experience will be a top priority for maintaining a competitive advantage from 2016 into the foreseeable future. A key aspect of machine learning is already changing the way we do business.