HR in an RPA vendor – how bots are transforming the function

Many CHRO interviews are pretty pedestrian. Most involve an executive telling me about their new HRMS solution and the implementation effort they incurred. Some particularly painful ones occur when an HR executive wants to prattle on about some minor item (eg: "Brian, did you hear, we changed the color of our logo? You can't imagine what a relief it is to speak with a great, business-oriented HR officer who's really doing something value-added, innovative and newsworthy. I recently had the opportunity to speak with Nancy Hauge, CHRO of Robotic Process Automation (RPA) vendor Automation Anywhere. One of the headlines from this interview was that it highlighted a number of interesting ways HR and the enterprise can use bots. Why? Whatever headcount numbers that HR can produce, the odds are good that it won't agree with Finance's numbers (from Payroll or Budgeting) or Operation's headcounts. The HR system only contains active employees but may not be able to calculate a ...